The delivery is done in Canada, United States, United Kingdom, Australia and New Zealand exclusively.
It is possible that your order does not have a tracking number. This depends on the value of the order and the shipping method we will use.
Your package can be delivered from Europe, but also from International, it depends on the products.
The delivery time of your order is on average 10 to 21 days, it may take longer depending on political events (covid19, postal strike, …).
Our policy is that if 60 days after ordering your package still has not arrived, we will send it back free of charge or give you a 100% refund. However, this only happens very very rarely.
If a product arrives damaged, we will send it back at our expense. You just have to prove it to us by sending a photo to contact@bonjoy-shoes.com.
